Privacy Policy, Yuchai Canada
Introduction
Last updated: January 2 2026
Yuchai Canada, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, request a quote, or interact with our dealer network.
This policy applies to our website and any forms, messages, and services that link to this policy.
Collection of Your Information
We may collect personal information directly from you, automatically from your device, and from trusted partners such as dealers you choose to contact.
Information you provide
- Name and company name
- Email address and phone number
- City, province, and jobsite location details you submit
- Information related to your request, such as equipment interest, attachments, service needs, and preferred dealer location
- Any message content you send us through forms, email, chat, or phone
Information collected automatically
- When you browse our site, we may automatically collect:
- IP address and approximate location derived from IP
- Browser type, device type, operating system
- Pages viewed, clicks, and time spent on the site
- Referring page and traffic source
- Cookies and similar tracking technologies, where enabled
Information from dealer partners
If you ask to be connected with a dealer or submit a request routed to a dealer, we may receive updates from that dealer about your request status, such as contact confirmation or service scheduling.
Use of Your Information
We use personal information for the following purposes:
- Respond to inquiries and provide customer support
- Prepare and deliver quotes, availability, and product information
- Connect you with the appropriate dealer based on your location and request
- Coordinate parts and service support and follow up on requests
- Improve our website performance and user experience
- Maintain internal records for business, security, and fraud prevention
- Comply with legal and regulatory requirements
We do not sell your personal information.
Legal basis and consent
We generally collect, use, and disclose personal information with your consent, except where permitted or required by law. You can withdraw consent at any time, subject to legal or contractual restrictions, by contacting us using the information in the Contact section.
When we share your information
We may share personal information only when necessary for the purposes described above, including with:
- Dealer partners, when you request dealer contact, request a quote, or request service support
- Service providers that help us operate our website and communications, such as hosting, analytics, form tools, CRM systems, and email services
- Professional advisors, such as legal, accounting, or insurance advisors, when required
- Authorities or regulators, when required to comply with law or protect rights and safety
Service providers are authorized to use personal information only as needed to provide services to us and are expected to protect it.
Cookies and analytics
We may use cookies and similar technologies to operate our website and understand how visitors use our pages.
Types of cookies we may use
- Essential cookies, required for basic site functionality
- Performance cookies, used to understand site usage and improve performance
- Marketing cookies, used only if enabled to measure advertising performance or deliver relevant ads
Managing cookies
You can adjust cookie settings through your browser and, where available, our cookie banner settings. Disabling cookies may affect certain site features.
Third party links
Our website may include links to third party websites, including dealer websites and social media platforms. We are not responsible for the privacy practices of third parties. We recommend reviewing their privacy policies before providing personal information.
Data storage and retention
We store personal information only as long as needed for the purposes described in this policy, and to meet legal or business requirements.
Personal information may be processed and stored in Canada or in other countries depending on the location of our service providers. When information is stored outside Canada, it may be subject to the laws of those jurisdictions.
How we protect your information
We use administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These safeguards may include access controls, encryption where appropriate, secure systems, and staff training.
No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to protect your information using reasonable measures.
Your rights and choices
Depending on applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Withdraw consent for certain uses
- Ask questions about our privacy practices
To make a request, contact us using the information below. We may need to verify your identity before responding.
Children’s privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised Last updated date.
Contact us
If you have questions, requests, or complaints about this Privacy Policy or how we handle personal information, contact: hello@yuchaicanada.com
